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Review Management

Google Reviews on autopilot

Happy customers rarely leave a review unless someone asks at the right moment and follows up. Unhappy customers post on their own. So a business that does great work can still show a low rating, and that rating is what the next buyer sees.

Without the system

4 reviews in a year, one bad one

3.8average

With it

48 reviews in a year, one bad one

4.9average

Same bad review in both. The only difference is how many good ones sit around it.
Recognized by teams at
Virgin MobileHysterGinkgo BioworksASRMMercury Public AffairsDocPanelColonial Design & BuildVoorthuis OpticiansRollins Family Dog TrainingWe The Global PeopleIgnite Reading
Why it matters

Why reviews decide who gets called

Before a local buyer ever visits your website, they see your Google rating next to your competitors’. Three numbers get compared in about 2 seconds: stars, review count, and how recently people reviewed you.

What a buyer compares

about 2 seconds

  • a competitor4.7 out of 564 reviewslast review 5 weeks ago
  • Your firm4.9 out of 5312 reviewslast review 2 days ago
  • a competitor4.2 out of 517 reviewslast review 8 months ago

Lose that comparison and most buyers move on before they open your website.

The same reviews also decide your map pack ranking, your visibility in AI answers, and how your sales calls go.

  • Map pack

    How many reviews you have, how recent they are, and what reviewers say are core ranking signals in local SEO. Stronger reviews mean a higher spot on the map and more calls.

  • AI answers

    When ChatGPT or Google’s AI recommends a firm, detailed, specific reviews carry real weight. Reviews are the raw material for AI visibility.

  • Sales calls

    Specific reviews (“someone I could rely on to guide me through the process & get the job done on a tight deadline”) close deals your homepage can’t.

How it works

What the system does

Review management takes over asking customers for reviews. A check-in goes out first from your own business address, then the ask, then one reminder, and every review gets a reply drafted in your voice. A bad review comes straight to you.

  1. Checks in first

    Day 1, after the job, the visit, or the milestone: a short note from your business, just checking in. No link and no ask, so any problem surfaces while you can still fix it.

  2. Asks the next day

    Day 2, every customer gets the same direct link to your Google review page, no review gating. Your staff never needs to remember to ask.

  3. One gentle reminder

    Day 7, one reminder, skipped if the review already came in. The reminder is what brings in the most reviews.

  4. Replies to every review

    Replies are drafted in your voice from a voice profile we build with you, then read by a person before they post. Future customers judge you by how you answer.

  5. Flags problems early

    A 1, 2, or 3 star review comes to you with a suggested reply and a suggested fix. Handled fast, a bad review often becomes your best proof of character.

  6. Reports plainly

    Your own dashboard page: rating, review count, how many are answered, how many are still waiting, and every review listed. Readable in 2 minutes a month.

Another five stars came in this week. Your team spent zero minutes on it.

The asking, the reminding, and the replying are handled.

Your team’s part0 minutes

The reports have a second use: what customers repeatedly praise becomes website copy and ad angles, and what they flag shows you what to fix in the business.

Who approves what

Nothing posts until a person has read it

The first weeks are built learning your style and earning your trust. You see every reply before it goes up until you're comfortable letting us handle the process while you monitor the quality on an ongoing basis.

  1. At the start

    You approve every reply

    Each drafted reply shows up on your dashboard with the review beside it. Approve it, change the wording, or tell us to leave that one alone. Your edits become the house style.

  2. Once you are comfortable

    You hand it over

    You tell us when you're comfortable with the review response styles. Replies are always written in your voice and still read by a talented human first.

Both phases
  • A person reads every reply before it posts
  • 1, 2, and 3 star reviews come to you first

Speed is the reason we do not leave approvals open ended. A reply within a day or two is what customers read as attentive and what Google’s ranking responds to, so we agree up front on how long a drafted reply waits for you before it posts.

Ground rules

What we won’t do

No fake reviews, no bought reviews, no review gating (screening out unhappy customers before they can post, which violates Google’s rules and gets profiles suspended). The system makes asking effortless and honest. We run it on our own business, and the reviews are published in full. What your customers write is up to the quality of your work.

Questions

Before you ask

A system plus a human that handles the whole review process. It requests reviews at the right moment, sends polite reminders, drafts a reply to every review for a person to approve, brings problems to you, and reports the trends. You do the good work; the system makes sure it shows up in your Google reviews.

Stop depending on anyone remembering to ask.

The asking, the reminding, and the replying are handled. Starting at $297 per month, fixed, cancel anytime.